Privacy policy - Parc du Futuroscope


Article 1. Personnal data

By way of introduction, please note that the term "personal data" refers to all the identifying information entered by the user for the purpose of setting up his or her personal account, favourites, opting-in to features, ordering tickets, breaks or brochures as well as to any data for logging in to and browsing the Personal Account.
Your personal data is processed for the following purposes: 
-    Setting up and managing your personal account. This processing is based on your consent; 
-    Booking or ordering breaks, admission tickets to Parc du Futuroscope, brochures. This processing is based on the performance of the contract that you enter into with Parc du Futuroscope.
-    Sending you special offers, newsletters, invitations to take part in games or competitions, as well as satisfaction surveys. As these are messages sent by Parc du Futuroscope, this processing is based on the legitimate interest thereof in developing its business (where the e-mail address to which these messages are sent was provided when placing an order) or on your consent (where the e-mail address was not provided as part of an order); messages sent by Parc du Futuroscope’s partners are based on your consent;
-    Replying to information requests, comments and complaints sent by you to Parc du Futuroscope. This processing is based on your consent;
-    Where applicable, managing lost and found items. This processing is based on your consent.

Fields marked by an asterisk must be completed in order to set up your Personal Account or to perform the above-mentioned contracts. Parc du Futuroscope will not be able to carry out the requested action or provide the requested services if these fields are not completed. Other fields are optional. The information provided in these optional fields is intended to help us learn more about users and therefore improve the services we offer.
Responsibility for processing lies with Parc du Futuroscope, represented by Mr Rodolphe BOUIN in his capacity as Chairman of the Board of Directors and whose contact details are indicated in the legal notice, and of Michel BOUIN, data protection officer, who can be contacted at: Parc du Futuroscope, DPO - Protection des données personnelles, CS 52000, 86133 Jaunay-Clan Cedex, France, [email protected]

Data that is collected is intended for:
-    Parc du Futuroscope and its subsidiary;
-    All service providers whose input is required in the performance of the aforementioned processing;
-    To the hotels located on the Futuroscope Park site if you place a stay order (the data will only be transmitted to the hotel concerned);
-    AXA Assistance in the event of subscribing to a cancellation insurance
-    La Compagnie des Alpes.
For more details, refer to article 4 below.

Data that is collected is retained for the following lengths of time:
-    Data collected for processing product or service orders: five years from the time it is gathered for orders totalling less than 120 €, ten years for orders totalling 120 € or more. However, the card number and expiry date are retained:
o    Until the final payment if you have opted to pay by cost-free instalments;
o    Until the date of final payment for subscriptions that are not renewed automatically and which are paid in instalments;
o    In any case for thirteen months after the final debit date to serve as evidence in the event that the transaction is disputed.
The card security code is not retained once the transaction is completed.
-    Data collected in order to set up and manage your personal account: until your personal account is closed;
-    Data collected to enable us to send you special offers, newsletters, invitations to take part in games or competitions, as well as satisfaction surveys: five years from the time it is collected. At the end of this period, this data is stored for a further five years if you agree to continue receiving special offers, newsletters, invitations to take part in games or competitions, as well as satisfaction surveys;
-    Data collected in order to pursue enquiries, comments and complaints sent by you to Futuroscope: for the time required to process these enquiries, comments and complaints.
-    Data collected in the case of found items: 1 year as from the date the item is claimed.

Data is deleted once the above periods have expired. However, if data is processed for the purposes of business development, it may be preserved for a second five-year period if you agree to continue receiving commercial offers from Futuroscope Park.
Parc du Futuroscope has applied appropriate technical and organisational measures in accordance with applicable legislation to protect and safeguard your personal data and in particular to protect it from unlawful or accidental destruction, accidental loss or alteration, and unauthorised disclosure or access. Accordingly, Parc du Futuroscope has implemented technical measures (such as firewalls) and organisational measures (such as a username and password system, physical safeguards, etc).

You have the right to access data held about you, to have it corrected or erased, to transfer it or have it transferred to a third party, to have its processing restricted or to object to it being processed. Parc du Futuroscope will comply with your request subject to our legal obligations.
You have the right to withdraw your consent for data held about you to be processed, at any time. Withdrawal of consent shall have no bearing on the lawfulness of the processing carried out prior to the withdrawal.
You may receive a hard copy version of the above information.

You may implement these rights:
-    By filling in the request to exercise rights form or ;
-    By letter addressed to: Parc du Futuroscope, DPO - Protection des données personnelles, CS 52000, 86133 Jaunay-Clan Cedex, France.
Any request that does not relate to the processing of your personal data will not be processed. For all other enquiries, please contact us on this page.

For privacy purposes and in order to safeguard your personal data, Parc du Futuroscope reserves the option to ask you for proof of identity before replying to your request. You may, therefore, be asked to produce a photocopy of an identity document on which is indicated your date and place of birth and which includes your signature, in accordance with provisions that are specific to France: French “Loi Informatique et Libertés” data protection law no. 78-17 of the 6th January 1978, article 92 of the decree of the 20th October 2005 as amended by the decree of the 1st August 2018, and European regulation 2016/679 of the 27th April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

Finally, if you believe your rights have not been maintained, you have the right to lodge a complaint with CNIL, the French data protection agency. Contact details are as follows:
Commission Nationale de l’Informatique et des Libertés, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France - Tel.: +33 1 53 73 22 22 - Fax: +33 1 53 73 22 00 - Website:

Article 2. Cookies and other trackers

Cookies are collected and stored, based on your preference settings, for a period of 13 months after they are collected. For more details, see the information below.

Article 3. Amendment to the privacy policy

Parc du Futuroscope may make changes to this Privacy Policy. Changes shall take effect when the new Privacy Policy is published. Consequently, by continuing to browse the website and use the features in your Personal Account, you also accept the changes made to the Privacy Policy. We will notify our users of any changes by e-mail sent to the address you provided to us or by a notice posted on our website. Please visit our Privacy Policy page regularly to see the latest version and any changes relating to your data.

Article 4. Data recipients

Personal data that you provide is intended for:
-    Parc du Futuroscope ;
-    Futuroscope Destination ; 
-    All service providers whose input is required in the performance of the aforementioned processing;
-    To the hotels located on the Futuroscope Park site if you place a stay order (the data will only be transmitted to the hotel concerned); There are listed on this page.
-    AXA Assistance in the event of subscribing to a cancellation insurance 
-    La Compagnie des Alpes.

It will not be sent to third parties without permission, except to our processors whose services are required to perform the requested feature. Our processors are: ReachFive, AlterWay, EPSILON France, Eptica and Systempay.

Article 5. Applicable law and jurisdiction

The Privacy Policy herein with regard to Personal Accounts is governed by French law.
Any dispute or claim in relation to the performance or interpretation of these Terms of Use of the Personal Account that cannot be settled amicably by the Parties shall be referred to the courts of Poitiers.

Cookies and other trackers used when you browse this website


Change here your preference settings


What are cookies?

Cookies are small text files, “trackers”, which are collected and read during your browsing (e.g.: reading e-mails, a website or a mobile application) stored on your device, regardless of the model or type (e.g.: computer, smartphone, tablet, video game console).
These files may contain various data such as session log-in, language, browsing history, etc. Cookies are mainly used to propose personalised content and advertising and to improve your browsing experience.
Cookies are collected and stored, based on your preference settings, for a period of 13 months after they are collected. However, you can delete them at any time.

What type of cookies are used when you browse this website? 

Different types of cookies are used when you browse this website. Cookies may be placed by the company, Parc du Futuroscope, or administered by partners (e.g.: audience measurement solution editors or social networks). The list of our partners is available here on the link on this subject.
Some cookies are essential for you to browse on the website and do not require your consent. We directly collect these cookies which help to: 
o    Manage and secure your log-in details on the website;
o    Access some online services, such as confirming your shopping basket; 
o    Measure performance on the website in order to identify browsing issues or arrange the display of content on the website, by proposing different versions of the website (test A/B)
o    Remember your preference settings and consent to the collection of non-mandatory cookies.
We need your consent to collect and read other cookies. These cookies are as follows:
-     Functionality cookies which help to:
o    Adapt the website to your terminal’s display preference settings (language, currency, display resolution, operating system used, configuration and preference settings for web page display based on the terminal that you use and your location, etc.);
o    Remember some details that you enter on the website for the purpose of facilitating and personalising your next visits to the website (for example, showing your first name and last name if you have a user account and you have logged in);
-    Audience measurement and performance cookies help us to understand your experience on the website (most viewed pages, clickstream, content viewed, applications used, etc.) and process data collected on third-party websites. They enable us to carry out statistics, improve the interest and ergonomy of the website;
-    Advertising cookies which help to:
o    Provide you with targeted content that may interest you when you browse the internet in the future (better offers, other destinations, etc.) based on your interests, browsing history, preference settings, etc.; and, in particular, propose offers for our products and services adapted to your needs; 
o    Restrict the number of times that an advertisement is displayed. 
If you refuse advertising cookies, advertisements will continue to be displayed but will not be adapted to your interests.
-    Affiliation cookies help to identify the original third-party website that directed you to this website.
-    Connection cookies help to authorise us to access your details stored on third-party accounts if you wish to register quickly using your other accounts (e.g.: Facebook, Google, Apple).
-    Social media cookies give you the option to share and like information on our website and, vice versa, the relevant social networks to track your browsing on our website. We have no control over these cookies and we recommend that you read the social networks’ confidentiality policies (see information below). 

Accepting, refusing and deleting cookies

On your first visit to our website, you will be asked to accept the collection and use of cookies. To this end, a central window will be displayed on our website asking you to accept cookies being collected or to set your preference settings (if you wish to change your preference settings or refuse all or part of these cookies). 
We inform you that refusing cookies may have a negative impact on your user experience on our website.  We consequently disclaim all liability for any consequences linked to such refusal, including in particular any failure to propose adapted content based on your browsing history and your preference settings.
Moreover, whatever preference settings you decide, you may at any time: 
o    Change your preference settings via our cookie management tool exclusively for cookies collected on our website;
o    And/or, delete cookies placed on your terminal via your browser. These preference settings will apply to your entire browsing experience on the internet.

Some useful information on your cookie preference settings in browsers:

Most browsers are set up by default to accept the use of cookies and trackers. You can change these preference settings in order to select which cookies you accept to use, or refuse the use of cookies. Preferences need to be set on each of your terminals (computer, tablet, smartphone, etc.).
The process for setting preferences and deleting cookies is different on each browser. The process is described in your browser’s help menu. Please find below the cookie preference settings for the most popular browsers: 
Internet Explorer: Managing cookies in Internet Explorer;
Safari: Managing cookies in Safari;
Chrome: Managing cookies in Chrome;
Firefox: Managing cookies in Firefox.
We draw your attention to the fact that if you choose to delete all cookies on your terminal via your browser, we will no longer have information on your preference settings, and will be required to ask you to set up your preferences when you next access our website.  The same applies if you have a new browser or a new terminal.
Browsers are fully liable for the management of these preference settings and we cannot guarantee that they work correctly. 

More information on preference settings, by purpose: 

Browser preference settings are sometimes insufficient. If you prefer, you can adapt your preference settings, by targeting the purpose of each cookie:
-        Audience measurement and performance cookies: Audience measurement and performance cookies are placed by third-party companies, but help us to improve our website, by making it simpler and more user-friendly. 
Please find below a link to page containing additional information on these solutions and showing you how to refuse audience measurement cookies:  
Google Analytics (and other Google products)
We draw your attention to the fact that if you choose to delete these cookies, we will lose access to important statistics which are necessary to improve the website and personalise your profile and interests. 
-    Advertising cookies: Our website does not contain any advertising space.  Therefore, data collected is mainly used to offer you adapted advertising on third-party websites which you visit, on the basis of data collected via the aforementioned audience measurement tools (the tools used are not the same for the two purposes). At the same time, several professional advertising platforms offer you the option to refuse or accept cookies used by company members. These centralised mechanisms do not block advertisements from being displayed but only prevent cookies from being placed in order to adapt advertising based on your interests.  For example, you can visit the website Your Online Choices in order to prevent cookies from being placed on your terminal.  This website is proposed by digital advertising professionals who are members of the European association, EDAA (European Digital Advertising Alliance), and is run in France by Interactive Advertising Bureau France. However, we cannot guarantee that this tool works correctly since it depends on the participation of advertising operators in this system. 
-    Social network cookies: You will find redirect buttons on this website to pages which we publish on social networks.  If you have an account registered with these social networks, the latter can also monitor your browsing on our website. 
For more information on how these social networks use cookies and how to set your account preferences, we recommend that you click on the following links:
-    We may also propose connection services provided by social networks or some internet operators (e.g.:  Facebook connect, Google connect, Apple Connect) in order to facilitate your registration and your purchases.  You can choose to use this function, which enables you, if you are an existing user of these services, to register on our website without having to enter your details, by granting us access to these details. For more information on sharing details and using these tools, we recommend that you click on the following links:

Lastly, we wish to inform you that numerous programmes exist that can be added to your browser to enable you to block or manage all types of cookies, such as Abine ou Ghostery.
For more information on cookies and controlling cookie collection, you may also refer to the website published by the French Data Protection Authority [CNIL – Commission nationale de l’informatique et des libertés]: Cookies: tools to control cookies


We may carry out amendments to this document. Any updates will be published on our website.