Privacy policy - Parc du Futuroscope
Article 1. Personnal data
By way of introduction, please note that the term "personal data" refers to all the identifying information entered by the user for the purpose of setting up his or her personal account, favourites, opting-in to features, ordering tickets, breaks or brochures as well as to any data for logging in to and browsing the Personal Account.
Your personal data is processed for the following purposes:
- Setting up and managing your personal account. This processing is based on your consent;
- Booking or ordering breaks, admission tickets to Parc du Futuroscope, brochures. This processing is based on the performance of the contract that you enter into with Parc du Futuroscope.
- Sending you special offers, newsletters, invitations to take part in games or competitions, as well as satisfaction surveys. As these are messages sent by Parc du Futuroscope, this processing is based on the legitimate interest thereof in developing its business (where the e-mail address to which these messages are sent was provided when placing an order) or on your consent (where the e-mail address was not provided as part of an order); messages sent by Parc du Futuroscope’s partners are based on your consent;
- Replying to information requests, comments and complaints sent by you to Parc du Futuroscope. This processing is based on your consent;
- Where applicable, managing lost and found items. This processing is based on your consent.
Fields marked by an asterisk must be completed in order to set up your Personal Account or to perform the above-mentioned contracts. Parc du Futuroscope will not be able to carry out the requested action or provide the requested services if these fields are not completed. Other fields are optional. The information provided in these optional fields is intended to help us learn more about users and therefore improve the services we offer.
Responsibility for processing lies with Parc du Futuroscope, represented by Mr Rodolphe BOUIN in his capacity as Chairman of the Board of Directors and whose contact details are indicated in the legal notice, and of Michel BOUIN, data protection officer, who can be contacted at: Parc du Futuroscope, DPO - Protection des données personnelles, CS 52000, 86133 Jaunay-Clan Cedex, France, [email protected]
Data that is collected is intended for:
- Parc du Futuroscope and its subsidiary;
- All service providers whose input is required in the performance of the aforementioned processing;
- To the hotels located on the Futuroscope Park site if you place a stay order (the data will only be transmitted to the hotel concerned);
- AXA Assistance in the event of subscribing to a cancellation insurance
- La Compagnie des Alpes.
For more details, refer to article 4 below.
Data that is collected is retained for the following lengths of time:
- Data collected for processing product or service orders: five years from the time it is gathered for orders totalling less than 120 €, ten years for orders totalling 120 € or more. However, the card number and expiry date are retained:
o Until the final payment if you have opted to pay by cost-free instalments;
o Until the date of final payment for subscriptions that are not renewed automatically and which are paid in instalments;
o In any case for thirteen months after the final debit date to serve as evidence in the event that the transaction is disputed.
The card security code is not retained once the transaction is completed.
- Data collected in order to set up and manage your personal account: until your personal account is closed;
- Data collected to enable us to send you special offers, newsletters, invitations to take part in games or competitions, as well as satisfaction surveys: five years from the time it is collected. At the end of this period, this data is stored for a further five years if you agree to continue receiving special offers, newsletters, invitations to take part in games or competitions, as well as satisfaction surveys;
- Data collected in order to pursue enquiries, comments and complaints sent by you to Futuroscope: for the time required to process these enquiries, comments and complaints.
- Data collected in the case of found items: 1 year as from the date the item is claimed.
Data is deleted once the above periods have expired. However, if data is processed for the purposes of business development, it may be preserved for a second five-year period if you agree to continue receiving commercial offers from Futuroscope Park.
Parc du Futuroscope has applied appropriate technical and organisational measures in accordance with applicable legislation to protect and safeguard your personal data and in particular to protect it from unlawful or accidental destruction, accidental loss or alteration, and unauthorised disclosure or access. Accordingly, Parc du Futuroscope has implemented technical measures (such as firewalls) and organisational measures (such as a username and password system, physical safeguards, etc).
You have the right to access data held about you, to have it corrected or erased, to transfer it or have it transferred to a third party, to have its processing restricted or to object to it being processed. Parc du Futuroscope will comply with your request subject to our legal obligations.
You have the right to withdraw your consent for data held about you to be processed, at any time. Withdrawal of consent shall have no bearing on the lawfulness of the processing carried out prior to the withdrawal.
You may receive a hard copy version of the above information.
You may implement these rights:
- By filling in the request to exercise rights form or ;
- By letter addressed to: Parc du Futuroscope, DPO - Protection des données personnelles, CS 52000, 86133 Jaunay-Clan Cedex, France.
Any request that does not relate to the processing of your personal data will not be processed. For all other enquiries, please contact us on this page.
For privacy purposes and in order to safeguard your personal data, Parc du Futuroscope reserves the option to ask you for proof of identity before replying to your request. You may, therefore, be asked to produce a photocopy of an identity document on which is indicated your date and place of birth and which includes your signature, in accordance with provisions that are specific to France: French “Loi Informatique et Libertés” data protection law no. 78-17 of the 6th January 1978, article 92 of the decree of the 20th October 2005 as amended by the decree of the 1st August 2018, and European regulation 2016/679 of the 27th April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Finally, if you believe your rights have not been maintained, you have the right to lodge a complaint with CNIL, the French data protection agency. Contact details are as follows:
Commission Nationale de l’Informatique et des Libertés, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France - Tel.: +33 1 53 73 22 22 - Fax: +33 1 53 73 22 00 - Website: https://www.cnil.fr/fr/plaintes.
Article 2. Cookies and other trackers
Cookies are collected and stored, based on your preference settings, for a period of 13 months after they are collected. For more details, see the information below.
Article 3. Amendment to the privacy policy
Parc du Futuroscope may make changes to this Privacy Policy. Changes shall take effect when the new Privacy Policy is published. Consequently, by continuing to browse the website and use the features in your Personal Account, you also accept the changes made to the Privacy Policy. We will notify our users of any changes by e-mail sent to the address you provided to us or by a notice posted on our website. Please visit our Privacy Policy page regularly to see the latest version and any changes relating to your data.
Article 4. Data recipients
Personal data that you provide is intended for:
- Parc du Futuroscope ;
- Futuroscope Destination ;
- All service providers whose input is required in the performance of the aforementioned processing;
- To the hotels located on the Futuroscope Park site if you place a stay order (the data will only be transmitted to the hotel concerned); There are listed on this page.
- AXA Assistance in the event of subscribing to a cancellation insurance
- La Compagnie des Alpes.
It will not be sent to third parties without permission, except to our processors whose services are required to perform the requested feature. Our processors are: ReachFive, AlterWay, EPSILON France, Eptica and Systempay.
Article 5. Applicable law and jurisdiction
The Privacy Policy herein with regard to Personal Accounts is governed by French law.
Any dispute or claim in relation to the performance or interpretation of these Terms of Use of the Personal Account that cannot be settled amicably by the Parties shall be referred to the courts of Poitiers.
